Refund and Returns Policy
At KEBCO, we are committed to providing high-quality bathroom fittings and accessories. If you are not fully satisfied with your purchase, our refund and return policy ensures a simple, transparent process.
Returns
Customers may request a return within 7 days of receiving the product. To be eligible for a return, the item must:
- Be unused and in the same condition that you received it
- Be in the original packaging
- Include proof of purchase or order confirmation
Products that are damaged due to misuse, installation errors, or normal wear and tear are not eligible for return.
Non-Returnable Items
Certain items cannot be returned, including:
- Products that have been used or installed
- Customized or special-order items
- Clearance or final sale products
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.
Replacement for Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos or videos of the issue. After verification, we will arrange a replacement or refund.
Shipping Returns
Customers are responsible for return shipping costs unless the product is defective or incorrect. Shipping charges are non-refundable.
Contact for Returns
If you need to request a return or refund, please contact our support team:
Phone: +91 9990380537
Email: care@kebco.in
Our team will assist you with the return process and provide further instructions.
Changes to This Policy
KEBCO reserves the right to update or modify this refund and returns policy at any time without prior notice. Customers are encouraged to review this page periodically for updates.